F&A ITWeb Internship Plan
- Website Content Editor and Customer Service Intern (up to 3 positions / term)
- Website User Optimization and Accessibility Intern (up to 2 positions / term)
- Technical Documentation and Process Intern (up to 2 positions per term)
Internships are for 13 week periods, three times a year, with flexibility for start and end dates. The usual periods would be from September through November, January through April and from May through August. Interns are expected to be in the FAIT office for at least 15 hours a week during their internship.
For the 2013-14 school year these positions are paid.
Letters of Interest should be sent to “WebInternship at campus-services dot unc.edu.” Please provide: cover letter, a resume, letter of reference, examples or links to similar previous work, and what time periods you would be interested in interning.
All interns must: commit to a weekly schedule for their work hours; Understand English instructions; have reliable transportation to/from the F&A IT office (Giles Horney Building); and the ability to follow business etiquette and dress code in a professional environment. Applicants must be currently enrolled as students of the University of North Carolina at Chapel Hill.
Website Content Editor and Customer Service Intern
This position allows Interns to work with F&A customers to produce, update and maintain Web content in the F&A Web Hosting environment. Interns will work with various technologies including the DotNetNuke and Microsoft SharePoint Content Management systems, Desktop tools such as Microsoft Office, Adobe Photoshop, Adobe Illustrator, GIMP Photo Editor, and Web tools like Google Maps, YouTube, and Google Graphs to produce pages that provide customers with the website that accomplishes their goals. As interns advance, they will be using external SQL and XML/XSLT data sources to connect data sources to web pages.
Requirements: Knowledge of Web Browsers, HTML Authoring and Style sheets, Desktop publishing software, and MS Office applications. Applicants should also have a mastery of Standard English language grammar and usage and patience in working with others; and the ability to follow business policies and procedures.
Preferred: Previous development of a website, from scratch, that includes outside content sources.
Website User Optimization and Accessibility Intern
This position allows interns to work with existing content to make is more usable for a wider population of user. The intern will evaluate websites and pages along a number of dimensions of usability, security and accessibility. The interns will analyze data about website usage to identify improvements to usability and security for our customers. The analysis will be turned into recommendations for improvements for websites to be executed by themselves, other interns and staff.
Requirements: Knowledge of Web Browsers, standards in client-server network communication, Content Management systems, business and instructional needs assessment and project planning; and the ability to follow business policies and procedures.
Preferred: Experience reading and interpreting web logs or Google analytics reports.
Technical Documentation and Process Intern
This position gives advanced practice in documenting business processes and customer relationships between F&A IT and our customers. The user will observe and document procedures already in place around Campus Services as they relate to Technology and Security. This documentation will assist in training future staff and interns to improve F&A IT Service for the university community.
Requirements: Business writing experience; and the ability to follow business policies and procedures.
Preferred: Experience helping users solve technology problems including providing training for adult computer users.
About Campus Services IT:
F&A IT supports many core functions of the University including the OneCard Office, Campus Dining Services, Trademarks and Licensing Office, Student Stores, UNC Airport, Sustainability Office, Grounds, Planning and Construction, Carolina North Forrest, Facilities Services, Energy Services, and Environment Health and Safety. We provide technology services and consulting to help these groups fulfill their mission and save money for the University.